Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at

General Questions

Mostly 925 sterling silver, 14k gold or 18k gold but it could vary by product. Please see description under each product for specifics. If you still have questions, please feel free to reach out to us at

  • If an item shows “add to cart” button, it is in stock. 
  • If an item shows following message in the description, it is not in stock and is a made-to-order item: “Made to order and it can take 2-3 weeks.” 
  • If an item is no longer available, the “add to cart” button will be grayed out and will have a “sold out” label on it. 

Yes. For wholesale inquiries, please email

Yes, we have our exclusive “Glambassador” program where you can become an ambassador for JewelsbySunaina and get rewarded for participating. Please refer to “Glambassador program” page for more details. 

Yes, absolutely! We would love to make your gifting experience the best possible. In the past, we have created custom packages for customers that have large orders catered to bridal showers gifts, Diwali gifts, or Ramadan gifts. Message us and provide us details (e.g. occasion, how many pieces, which product, how soon do you need it, anything else that can help us).

Jewels by Sunaina prides itself in responsibly sourcing our highest quality jewelry while ensuring highest quality craftmanship. We are committed to working with only conflict-free trade suppliers and manufacturers of minerals jewelry that comply with the Responsible Minerals Initiative (RMI).

At our heart, we believe that luxury should be intertwined with responsibility. That's why we take great pride in adhering to ethical sourcing practices and collaborating solely with ethical suppliers/manufacturers. Our commitment to sustainability is further exemplified by our active participation in the Responsible Minerals Initiative (RMI), ensuring that our jewelry reflects our dedication to social and environmental well-being. Shop with us, knowing you're choosing elegance that makes a positive impact.

Order related questions

Yes, absolutely. We love gift orders. Once you add items to your cart, please press “add a note to your order” button on the bottom of the cart page. 

Please check your email and click on order number to check if it has been shipped. You will receive a tracking number via email once your order has been processed. International packages may be processed through customs regulations which may cause a slight delay with processing times.

We are anxious to get your orders out to you as fast as possible! We promptly ship out orders within 24 or 48 hours.  

Yes, absolutely. After you place your order, you will receive a confirmation email with your order details. Once the order has shipped, you will get an additional email with the tracking number. All U.S. orders are shipped via USPS first class mail. All international orders are shipped via DHL Express or FedEx.

Returns policy - main FAQ

Please refer to Returns & Exchanges policy page 

Please refer to Returns & Exchanges policy page 


Yes, we 100% stand behind our products. If any item is damaged or arrived defective, we offer a 100% free item replacement, at no cost to you. We will also cover shipping costs from and to you. Valid for 6 months from date of purchase. 

Please refer to the 'Jewelry Care' page