Shipping and Refund/Exchange Policy

Shipping Policy

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Shipping Cost
USPS First Class with USPS Tracking®

  • FREE for US orders
  • $10 for Canada orders
  • $14 for UK orders
  • $14 for Singapore orders

How long does shipping take?

U.S.

  • In stock: 3 - 4 business days 
  • Out of stock: 2 - 3 weeks for order processing PLUS 3 - 4 days for shipping

International

  • In stock: 5 - 10 business days 
  • Out of stock: 2 - 3 weeks for order processing PLUS 5 - 10 days for shipping

You will receive a tracking number via email once your order has been processed. International packages may be processed through customs regulations which may cause a slight delay with processing times.

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Refund/Exchange Policy

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Returns 

Unfortunately we do not offer refunds.

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Exchanges 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at jewelsbysunaina@gmail.com and send your item to: 8215 Menard Ave. Morton Grove, Illinois, US 60053.

To complete your exchange, we require a receipt or proof of purchase.

Once your item is received and inspected, we will send you a message to notify you that we have received your item. We will also notify you of the approval or rejection of your exchange. If you are approved, then your exchange will be processed.

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Shipping for Exchange

To return your product, you should mail your product to: 8215 Menard Ave. Morton Grove, Illinois, US 60053

If the item is damaged Jewels by Sunaina will be responsible for paying for your shipping costs for returning your item.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

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